Refund Policy

Returns & Refunds

We want you to love your Stow Club pouch. If it isn't right, here's how returns work.

14-day returns: You can cancel your order for any reason within 14 days of receiving it. Let us know within that time, then send the item back within a further 14 days. Items must be unused, in their original condition and packaging.

How to return

Email us at [your email] with your order number and the reason for the return. We'll reply with the return address and instructions. Send the item back using a tracked service and keep your proof of postage. Please don't send items back before contacting us, as returns go to a different address from the one shown on your parcel.

Return postage: For change-of-mind returns, you pay the return postage. If your item is faulty, damaged or not what you ordered, we'll cover the cost.

Refunds: Once we've received and checked your return, we'll refund you to your original payment method within 14 days. Your refund includes the original delivery charge, and UK delivery is always free.

Faulty or damaged items: If your pouch arrives damaged or develops a fault, contact us within 30 days of delivery with a photo of the issue. We'll offer a replacement or a full refund. This doesn't affect your statutory rights under the Consumer Rights Act 2015.

Wrong colour or missing order: If you received the wrong colour, or your order hasn't arrived within 8 working days, email us and we'll put it right.

Contact josh@theslowclub · The Stow Club